FREQUENTLY ASKED QUESTIONS
A LITTLE CLARITY. A DEEPER CONNECTION.
From botanical ingredients and aromatic rituals to product enquiries and business partnerships, find the answers you need to explore our world.
Still have questions? We're here to help.
Five Elements Essential Oils, Single Botanical Essential Oils, and Plant Raw Materials – Related Questions
Questions Related to Product Customization, Private Label, and Professional Equipment
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PRODUCTS & INGREDIENTS
PRODUCTS & INGREDIENTS
01. What makes your Five Elements collection different?
Our Five Elements collection draws inspiration from the Eastern philosophy of Wood, Fire, Earth, Metal and Water. Each blend brings together selected botanical aromas to create a distinct aromatic experience, connecting traditional perspectives on balance with contemporary wellness rituals.
02. What is the difference between Five Elements blends and Single Botanicals?
Our Five Elements collection features thoughtfully composed aromatic blends inspired by the five elements. Our Single Botanicals collection focuses on individual botanical ingredients, allowing you to explore the distinctive aromatic character of each plant.
03. Which botanical ingredients do you use?
Our collections feature selected botanicals such as thyme, lemon, mugwort, rose, fennel, nutmeg, sweet orange, neroli, frankincense, white magnolia, cinnamon, angelica, palmarosa and ylang-ylang.
Please refer to each product page for its specific ingredient list and available product information.
04. Are your products made with natural ingredients?
Our brand is rooted in a deep appreciation for botanicals and the natural world. Please refer to the individual product descriptions and ingredient documentation for the specific composition of each product.
05. Are your essential oils suitable for everyone?
Not necessarily. Suitability depends on the ingredients, concentration, intended use and individual circumstances. Please review the product-specific safety information before use and seek qualified advice when needed.
06. How do I choose the right aromatic blend?
Start with the aromatic profile that appeals to you and the type of experience you wish to create. You can explore the Five Elements collection for blended botanical compositions or the Single Botanicals collection to discover individual plant aromas.
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USAGE & SAFETY
USAGE & SAFETY
01. How should I use your essential oils?
Usage instructions vary by product and intended application. Always follow the directions provided on the product label and accompanying documentation. Do not use a product in a way that is not specified by the manufacturer.
02. Can I apply essential oils directly to my skin?
Not all essential oils are suitable for direct skin application. Some require appropriate dilution, and certain ingredients may cause irritation or sensitisation. Follow the specific product instructions and consult a qualified professional if you are unsure.
03. Can essential oils be used in a diffuser?
Only use products specifically labelled as suitable for diffusion, and follow the instructions provided by both the product manufacturer and your diffuser manufacturer.
04. How should I store essential oils?
Store products in their original, tightly closed containers, away from excessive heat and direct sunlight. Keep them out of reach of children and pets, and follow any additional storage instructions on the label.
05. Can I use essential oils during pregnancy or around children and pets?
Some essential oils may be unsuitable in these circumstances. Safety depends on the specific ingredient, concentration, exposure and individual circumstances. Seek advice from an appropriately qualified healthcare or veterinary professional before use.
06. Do your products treat medical conditions?
Our aromatic products are presented according to their intended product use and supporting documentation. They should not be regarded as a substitute for professional medical advice, diagnosis or treatment.
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WHOLESALE & PARTNERSHIPS
WHOLESALE & PARTNERSHIPS
01. Do you work with wholesale buyers and distributors?
We welcome enquiries from businesses interested in our botanical aromatic collections. If you are a retailer, distributor, SPA operator or wellness business, please contact us to discuss your requirements and potential partnership opportunities.
02. Can SPA businesses work with your brand?
We welcome enquiries from SPA and wellness businesses interested in exploring our products and professional equipment. Share your business profile and areas of interest so our team can understand your needs.
03. Do you offer wholesale pricing?
Wholesale pricing depends on the products selected, order quantities and agreed commercial terms. Please submit a wholesale enquiry for product information and a tailored quotation.
04. Is there a minimum order quantity (MOQ)?
Minimum order quantities may vary by product and order type. Please contact our team with the products and quantities you are considering.
05. Can I become a distributor in Australia?
We welcome enquiries from businesses interested in distribution opportunities. Please provide your location, business background and intended market so we can assess potential collaboration.
06. How do I become a partner?
Visit our Become a Partner page and submit your business details, product interests and partnership objectives. Our team can then review your enquiry and discuss potential next steps.
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OEM / ODM & SPA EQUIPMENT
OEM / ODM & SPA EQUIPMENT
01. Do you offer OEM or ODM services?
We welcome enquiries from businesses interested in developing their own branded aromatic products. Depending on project requirements and available capabilities, potential areas of discussion may include product formulation, fragrance development, packaging and branding.
02. Can I create my own essential oil blend?
Custom formulation enquiries can be discussed based on your concept, target market, intended application and project requirements. Please share your initial ideas so our team can evaluate the possibilities.
03. Can you support private-label products?
If you are looking to develop products under your own brand, contact our team with your product concept, target market, preferred packaging and estimated order volume. Available services and project conditions will be confirmed during consultation.
04. How do I enquire about your SPA equipment?
Visit our SPA Equipment page to explore the equipment collection and available product information. You can then contact our team with the devices you are interested in and your intended professional applications.
05. Can I request equipment specifications or a demonstration?
Please include the equipment name, your location and your business requirements in your enquiry. Our team can confirm which specifications, demonstrations and support options are available.
06. Do you provide equipment training and after-sales support?
Available training, warranty and maintenance arrangements depend on the equipment and agreed terms. Please contact us for details applicable to the specific device.
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ORDERS & SHIPPING
ORDERS & SHIPPING
01. Where do you ship?
Shipping destinations depend on product availability, fulfilment arrangements and applicable shipping restrictions. Please review the shipping information at checkout or contact our team to confirm whether delivery is available to your location.
02. How long will my order take to arrive?
Delivery times depend on the destination, shipping method, fulfilment location and customs processing where applicable. Any available estimated delivery timeframe will be provided during the ordering process or in your shipping confirmation.
03. What payment methods do you accept?
Available payment methods are displayed at checkout. For wholesale, OEM/ODM or equipment enquiries, payment terms will be confirmed separately as part of the quotation or commercial agreement.
04. Can I change or cancel my order?
Please contact us as soon as possible if you need to amend or cancel an order. Changes depend on the order's fulfilment status and applicable terms.
05. What should I do if my order arrives damaged or incorrect?
Please contact our team promptly with your order details and clear photographs of the issue. We will review the information and advise you on the appropriate next steps under our applicable order and returns policy.
06. What is your return policy?
Returns, exchanges and remedies are subject to the applicable product terms, published returns policy and consumer rights that apply to your purchase. Please review our Shipping & Returns page or contact us if you need assistance.