SHIPPING & DELIVERY
FROM OUR WORLD TO YOURS.
Every order deserves thoughtful handling. Discover how we manage order processing, delivery arrangements and shipping updates, so you know what to expect from the moment you place your order.
Clear information. Thoughtful packaging. A smoother delivery experience.
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ORDER PROCESSING
ORDER PROCESSING
Carefully prepared, from the beginning.
Once your order has been placed, we will process it according to product availability and the fulfilment arrangements applicable to your order.
Order Confirmation
You will receive an order confirmation once your purchase has been submitted successfully.
Processing Time
Order processing times may vary depending on product availability, order volume and fulfilment requirements. Any applicable estimated processing timeframe will be communicated during checkout or through our order updates.
Dispatch Confirmation
Where tracking is available, shipment details will be provided once your order has been dispatched.
Please ensure that your shipping address and contact details are accurate before completing your purchase.
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SHIPPING OPTIONS
SHIPPING OPTIONS
Delivery arrangements to suit your order.
Available shipping methods depend on your destination, the products ordered and the applicable carrier requirements.
Standard Delivery
Available delivery options and estimated transit times will be displayed at checkout where applicable.
Express Delivery
Express shipping may be available for selected destinations and eligible products. Availability and delivery estimates will be confirmed during checkout or before order confirmation.
International Shipping
International delivery is subject to destination availability, customs requirements and product-specific shipping restrictions. Please contact us if you need to confirm whether a particular product can be shipped to your location.
Shipping fees and any applicable delivery charges will be communicated before your order is completed.
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DELIVERY TIMEFRAMES
DELIVERY TIMEFRAMES
Good things are worth the wait.
Delivery estimates depend on the shipping destination, selected service, dispatch date and carrier operations.
Please keep in mind that estimated delivery dates are guides rather than guaranteed arrival dates unless expressly confirmed otherwise.
Delivery may take longer during peak periods, public holidays, severe weather events or customs inspections.
If your order has not arrived within the expected timeframe, please contact us with your order number so we can help review its status.
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TRACK YOUR ORDER
TRACK YOUR ORDER
Stay connected to your delivery.
When tracking is available, your shipment confirmation will include the relevant tracking information.
You can use the tracking link provided by the carrier to check the latest available delivery updates.
Please allow some time for tracking information to become active after dispatch, as carrier systems may not update immediately.
If your tracking information has not changed for an extended period, or your parcel appears to be delayed, contact us with your order number and tracking details. We will help you review the situation.
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INTERNATIONAL SHIPPING & CUSTOMS
INTERNATIONAL SHIPPING & CUSTOMS
Bringing botanical products across borders.
International shipments may be subject to customs clearance, import requirements, duties, taxes and other destination-specific regulations.
Customs & Import Requirements
Customers are responsible for complying with applicable import requirements in their destination country, subject to the responsibilities imposed on us by applicable law and the agreed shipping terms.
Import Duties & Taxes
Additional duties, taxes or clearance charges may apply depending on the destination and shipping arrangement. Any charges payable by the recipient will depend on the applicable import rules and the terms confirmed at checkout or in the relevant order agreement.
Product Shipping Restrictions
Some essential oils, liquids and equipment components may be subject to carrier restrictions or special packaging and transport requirements. International shipping availability will be confirmed according to the product and destination.
Customs Delays
Customs inspections and regulatory checks may extend delivery times beyond the original estimate.
If you are unsure whether a product can be shipped to your location, please contact us before placing your order.
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BUSINESS & WHOLESALE DELIVERIES
BUSINESS & WHOLESALE DELIVERIES
Tailored arrangements for every project.
Wholesale, OEM/ODM and professional SPA equipment orders may require different fulfilment arrangements from standard online purchases.
Wholesale Orders
Processing and delivery arrangements depend on the products, order quantities, stock availability and agreed commercial terms.
OEM / ODM Projects
Production schedules, lead times, packaging requirements and delivery arrangements will be confirmed as part of the individual project quotation or agreement.
SPA Equipment
Equipment dispatch, packaging, delivery arrangements and any applicable installation or training services will be confirmed according to the specific device and commercial agreement.
Shipping Quotations
For larger orders or international business shipments, please contact our team with your destination, product selection and estimated order quantity so we can discuss the appropriate shipping arrangements.
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NEED HELP WITH YOUR DELIVERY?
NEED HELP WITH YOUR DELIVERY?
We're here to help.
If your order is delayed, tracking information is unavailable, or your parcel arrives damaged, please contact us so we can review the issue.
Delayed or Missing Parcels
Check your latest tracking information first. If your parcel remains delayed or cannot be located, contact us with your order number and any available tracking details.
Damaged Deliveries
Please contact us promptly and include photographs of the external packaging, shipping label and damaged items, where possible.
Incorrect or Incomplete Orders
If you receive an incorrect item or your order appears incomplete, let us know which items are affected and provide your order number.
We will review the information and advise you on the appropriate next steps in accordance with our policies and applicable consumer rights.
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FAQ
FAQ
How long does shipping take?
Delivery times depend on your destination, shipping method and dispatch date. Available estimates will be provided during checkout or order confirmation.
Will I receive a tracking number?
Tracking details will be provided when tracking is available for your shipment.
Do you ship internationally?
International shipping depends on the destination, product eligibility, carrier requirements and applicable import regulations. Please contact us to confirm availability.
Will I need to pay customs duties or taxes?
Additional charges may apply depending on your destination and the shipping terms applicable to your order.
Can I change my delivery address after ordering?
Contact us as soon as possible if your address needs to be changed. We will confirm whether a change is possible based on the order's fulfilment status.
What if my order arrives damaged?
Contact us with your order number and photographs of the damage. We will review the issue and explain the next steps under our applicable policies.
Do wholesale and SPA equipment orders have different delivery arrangements?
Yes. Delivery schedules, shipping costs and other arrangements will be confirmed separately according to the products and agreed commercial terms.